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    WEBSITE & PRODUCTS
    WHERE ARE YOUR PRODUCTS MADE?

    Our designs are made in Europe, using the finest materials sourced from renowned European suppliers.

    WHERE CAN I BUY YOUR PRODUCTS?

    As a direct-to-consumer brand you can buy our products exclusively on our website or in our pop-up stores and trunk shows. We skip intermediaries so we can invest in higher quality materials, craftsmanship and service instead of paying high commissions to retailers. 

    WHAT IF AN ITEM I WANT IS OUT OF STOCK?

    If the item you want to purchase is coming back in stock soon, you will have the option to pre-order it. Once it’s back in stock we’ll ship it to you immediately.

    Alternatively, you can sign up for a back in stock notification and we will email you once the item is back in stock. We try to always keep all items in stock. However, some items that are out of stock might be restocked only when the season of those items approaches.

    HOW DO I CHOOSE THE RIGHT SIZE?

    On each product page you can find our size and fit guide to help you find the best option. For any further questions regarding your size and fit, please email us at care@jandjosh.com.

    HOW DO I LOOK AFTER MY CLOTHES?

    You can find material specific instructions in our Care Guide or you can find specific care instructions in each product page.

    CAN I CHECKOUT AS A GUEST?

    You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

    WHICH PAYMENT METHOD DO YOU ACCEPT?

    We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal and ShopPay.

    DO YOU OFFER A GIFTING SERVICE?

    On the product page, you can add a gift message (for which we will prepare a handwritten note) and complimentary gift packaging that we will add to your order. You can also send us an email at care@jandjosh.com stating your order number with any special instructions. During checkout, feel free to send the gift directly to the giftee by selecting the corresponding shipping address.

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