As a direct-to-consumer brand the only place where you can buy our products is on our website or in our Pop up Stores. We skip intermediaries so we can invest in higher quality materials, craftsmanship and service instead of paying high commissions to retailers. We offer a hassle-free shopping experience, with free delivery, returns and size exchanges worldwide.

We are proud to offer products which are truly and completely ‘Made in Europe’. All the fine materials we use are sourced from renowned suppliers in Europe

On each product page you can find our size and fit guide to help you find the best option. For any further questions regarding your size and fit, please email us at care@jandjosh.com.

If the item you want to purchase is coming back in stock soon, you’ll have the option to pre-order it. Once the items are back in stock we’ll ship them to you immediately. Alternatively, you can always sign up for a back in stock notification and we will inform you via email once the item is back in stock. We try to keep all items always in stock. However, some items that are out of stock might be restocked only when the season of those items approaches.

We welcome feedback from customers on our products and services so we can constantly improve them. If you would like to offer feedback, please send an email to care@jandjosh.com and we will review it

You can find material specific instructions in our Care Guide or you can find specific care instructions in each product page

We accept the following forms of payment: Visa, Visa Debit, Mastercard, Maestro, American Express, Apple Pay, PayPal and ShopPay

You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.

On the product page, you can add a gift message (for which we will prepare a handwritten note) and complimentary gift packaging that we will add to your order.

You can also send us an email at care@jandjosh.com stating your order number with any special instructions such as scheduled delivery. During checkout, feel free to send the gift directly to the giftee by selecting the corresponding shipping address.

We are always happy to help and provide on-hand styling, sizing and shopping advice. Please reach out to a member of the team via email at care@jandjosh.com with your enquiry, or WhatsApp us and someone will get back to you within business hours.

If you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address.

Please check your spam folder, however if you still have not received it, please email us at care@jandjosh.com and we will look into this for you.

As soon as your order has been dispatched, you’ll receive a shipping confirmation email from us with a tracking link to track your order.

If you need to make any changes to your order, please let us know as soon as possible at care@jandjosh.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched, we are unable to make any changes.

We cannot change the billing address, and we can only offer exchanges for items of the same price.

All orders to US, UK, and all countries outside of the EU are shipped from the UK and should be placed on the website.

UK Deliveries
● UK Standard: 3-5 working days
● UK Express: Next working day
● UKWeekend: Saturday delivery- For UK weekend, orders must be placed by Friday
12PM GMT.

For outside the UK, we also offer the following shipping options with DHL:
● United States, EU: 2-3 business days
● Rest of the World: 2-4 business days

Orders placed before 12:00 GMT (Mon-Fri) will be dispatched the same day.

Orders placed on the weekend are dispatched on Monday and orders placed on a public
holiday will be dispatched the following business day.

Europe: Orders are shipped from Europe, so no duties are chargeable and VAT is included.

UK: Orders are shipped from our UK warehouse, so no duties are chargeable and VAT is included.

US: Orders up to the value of 800 USD will not incur any extra charges (such as duties and taxes).

Switzerland: VAT and duties included, as we send all orders to these countries with Delivery Duties Paid (DDP), so you will not be liable for any unexpected charges.

All other countries: You might be liable for duty charges from your local customs authority.

Please double check with them or send us an email at care@jandjosh.com when in doubt.

You can track the progress of your order by clicking on the ‘TRACK HERE’ link in your shipping confirmation email.

Yes, we offer free returns and exchanges worldwide, online and hassle-free with pre-paid labels. You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging and in an unused and resalable condition.

Email care@janjosh.com stating your order number and which items you’d like to
exchange/return and the reason. We’ll send you a pre-paid returns label together with the instructions for the collection or drop-off. Returns and exchanges are processed within 2-3 working days from the time we receive the products back.

In the rare case that your item is faulty please email us at care@lucafaloni.com attaching a few pictures clearly showing the issue. We will evaluate the case and follow up with the best solution (replacement or repair depending on the case)